Shipping Policy

Shipping Policy

Thank you for choosing Roberth Onola. We are committed to delivering your timepiece safely, securely, and reliably, wherever you are in the world.

Free Worldwide Shipping

Roberth Onola offers free shipping on all orders, to every destination worldwide. No minimum purchase required.

Order Processing Time

All orders are processed within 48 hours of payment confirmation. Orders received on weekends or public holidays will be processed on the next business day. Should any delays occur due to high order volume, we will notify you promptly by email.

Delivery Time

Once processed, orders are delivered within 8 to 12 business days, to any country worldwide. Please note that in rare cases, delays may occur due to customs clearance, transportation issues, or high demand.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number, allowing you to follow your delivery every step of the way. Please allow 1–3 days for tracking information to update in the carrier's system.

Incorrect Delivery Address

Please ensure your shipping address is complete and accurate at checkout. Roberth Onola is not responsible for delivery issues resulting from incorrect or incomplete address information. If you notice an error, please contact us immediately, before your order is shipped.

Damaged or Lost Shipments

If your package arrives damaged or is lost in transit, please contact our customer service team right away. We will work with you to find a solution, including a replacement or a full refund.

Contact Us For any questions about your order or shipping, feel free to reach out:

Roberth Onola

Email: support@roberthonola.com